Step 1 of 6
About you

We use these details to contact you about your case and nothing else.

Who is this case for? *
How should we contact you? *
What happened

Tell us how it started and how you found out. Small details often matter.

The money

This is what we trace. Only share public information: never your seed phrase, private keys, passwords or 2FA codes.

Which crypto was sent? * Tick all that apply
How did you send the funds? * Tick all that apply
Who contacted you

Anything you know about the people involved helps us connect your case to others.

Are you still in contact with them? *
Have they asked you to pay more to release your money? *
Requests for "release fees" or "taxes" are a common sign of a scam. Please do not send more money.
What you've done so far

This helps us avoid repeating steps and lets us work with anyone already involved.

Who have you reported this to? * Tick all that apply
Have you paid another "recovery" service? *
If yes, tell us below. Many people are targeted again after a loss.
Evidence and send

Add screenshots, receipts or statements if you have them, check your answers, then send your case.

JPG, PNG, PDF, TXT, CSV or ZIP, up to 5 MB each. Put many screenshots into one ZIP file.

Our office

Find and contact us

Our official contact details. These are the only address, phone number and email we use, so you can always check you are speaking to us.

Chain Investigation Blockchain investigation and fund tracing
  • Office address
    Street address, City, Postcode, Country
  • Opening hours
    Monday to Friday
    00:00 to 00:00
    Saturday
    00:00 to 00:00
    Sunday
    Closed
Call us Get directions
Map coming soon The map appears here once the office address is added.

After you submit

What happens next

Sending your case is the first step. Here is exactly what our team does next, and what we may ask of you along the way.

  1. Step 1

    Confirmation

    Your case reaches our team and you receive a confirmation email straight away.

    Your partCheck your inbox, and your spam folder if you cannot find it.

  2. Step 2

    Case review

    An investigator reads everything you sent and checks the transactions on the blockchain.

    Your partKeep your records safe and do not delete any messages.

  3. Step 3

    We contact you

    We get in touch by the method you chose to talk through your case and answer your questions.

    Your partShare any extra details or screenshots we ask for.

  4. Step 4

    Your options

    We explain honestly what can be done, what it involves and what it costs, before any work begins.

    Your partTake your time and decide. There is no pressure.

  5. Step 5

    Investigation and report

    If you go ahead, we trace your funds and give you a clear written report of what we found.

    Your partUse the report with the police, your exchange or your lawyer.

You stay in control

Nothing is charged to start. You only decide whether to go ahead after we have explained your options.

Start your case

General

  • We trace cryptocurrency that was stolen or lost to fraud. We follow the funds across wallets and blockchains, find where they went, and give you a clear report you can use with the police, exchanges and lawyers.

  • Individuals and families, businesses, law firms, and police or insurers who need blockchain evidence.

  • Yes. You can report for a family member, your business or a client. Please let them know you are sharing their details with us.

  • Yes. Blockchains work across borders, so we can review cases from many countries. Tell us where you live in the form and we will explain what is possible.

Recovery

  • No. No honest investigator can promise that. We trace where the funds went and build strong evidence. Whether money is returned depends on where it ended up and on the decisions of exchanges and the authorities.

  • Recovery is most often possible when funds reach an exchange or service that can freeze an account. We send them the evidence and ask them to act. The final decision is theirs, often together with the police.

  • Not necessarily. Blockchain records are permanent, so older transactions can still be traced. Acting sooner gives exchanges more chance to freeze funds, but older cases are still worth a review.

  • Be very careful. People who contact you first, promise guaranteed recovery or ask for upfront "release fees" are usually running a second scam. Do not pay them, and check with us before you reply.

Fees and payment

  • No. Sending your case and the first review are free. We look at what happened and tell you honestly whether tracing can help.

  • It depends on the size and complexity of your case. After the review, we give you a clear written quote. Nothing is charged until you have read it and agreed.

  • Never. Requests to pay a fee, tax or deposit to "unlock" or "release" funds are a common scam. If anyone asks you for this using our name, do not pay and contact us.

  • If our review shows that tracing is unlikely to help, we tell you before you pay anything. We would rather turn a case down than take money for work that cannot succeed.

The process

  • You receive a confirmation email. An investigator reviews your case and checks the transactions, then we contact you by the method you chose to explain your options. If you decide to go ahead, we start the investigation.

  • It depends on how many transactions, wallets and blockchains are involved. After the review we give you an estimate for your case, so you know what to expect.

  • Yes. Your case manager keeps you informed at each stage and is your contact for any questions.

  • No, you can contact us first. We do recommend reporting to the police, and our report can support that report with clear evidence.

Evidence

  • The dates and amounts you sent, transaction IDs, the wallet addresses involved, screenshots of chats or the platform, and any contact details the other person used.

  • Often, yes. Send what you have. Screenshots, dates and amounts are enough to start, and we can help you find the transactions in your wallet or exchange history.

  • Yes. Reply to our email with any new details or screenshots and we will add them to your case.

  • Do not send any more money, and do not tell them you have contacted us. Keep every message, because it is evidence.

Security and privacy

  • Never. Tracing only needs public information such as addresses and transaction IDs. Anyone who asks for your seed phrase, private keys, passwords or 2FA codes is not us.

  • Your details are read only by the team working on your case. We never share them with anyone without your permission.

  • We reply to cases sent through this website. If someone contacts you first claiming to be us, or asks for payment to release funds, stop and email us at support@abc.com to check.

  • Yes. Before you send them, cover or crop out anything that shows a seed phrase, private key or password.

No questions match your search. Try another word, or email our team.

Still have a question?

Our team is happy to help.

support@abc.com

Take the first step

The sooner you act, the more we can do

Funds can move quickly. Tell us what happened today and an investigator will review your case and explain your options, honestly and in plain language.

Start your case Email our team

Prefer to write? support@example.com

  • Free first reviewNo cost to tell us what happened.
  • Honest adviceWe never promise recovery we cannot deliver.
  • Your keys stay yoursWe never ask for seed phrases, private keys or passwords.
  • No "release fees"We never ask you to pay to unlock your funds.